Customer & Business Solutions
Our focus is on supporting companies at the very beginning of their business or that do not have a volume of business that warrants the creation of a subsidiary, but that still demand a high-quality relationship with the client.
The services are evaluated case by case and adjusted according to the real conditions of each company, as it is a personalized service, available in Portuguese, Spanish, and English.
Physical Structure of the Company
Presentation of products and services
Training and Multiplication
Support Levels 1, 2, or 3 (remote or on-site)
Field Services (products, services, hardware, and software)
Website Creation / Online Shop
Social Networking Management
Frequently Asked Questions
How can SW assist the company? How can SW services be contracted? How are the contract, payments, and duration?
We have two phases: Consulting and Operational
CONSULTING: This first stage is estimated to have a duration of 3 months. Together we will elaborate on the work/business plan, with emphasis on the selection of partners, and
team, among others. Regarding the number of hours to be contracted, for small businesses we recommend one day per week, for medium businesses 2 to 3 days per week, and for large businesses 4 to 5 days per week.
OPERATIONAL: In the second stage, we will conduct what was jointly conceived, from an operational point of view. We can maintain a contract with a set number of days per week or we can establish a contract to meet a service level agreement (SLA).
On the contracts and payments, they will be managed by our main office. Payments for our partners' services (accounting, advertising, foreign trade, offices, etc.), will be invoiced by them directly to your company.
How can you help us?
Are you an accounting firm? Foreign Trade?
Does SW provide support for all companies?
How will you present yourselves to my clients?
We will act as your outpost, we can be your "Country Manager", "Product Manager", "Support team", "Advisor", etc., according to the NDA (Non-Disclosure Agreement) agreed between SW and your company.
In which countries have you previously assisted businesses?
What types of industries do you serve?
How is the management of activities/tasks?
and guarantee SLA, our recommendation is Service Desk, if the company does not have it, our suggestion is Zendesk.
No formalities, feel free to contact us and share ideas.